Privacy Policy

Natural Earth Website Privacy Policy Effective From 26/10/21

Data Protection For Customers

Natural Earth respects customer privacy and we will do everything that is reasonably practicable to protect customer information and data. This Privacy Policy describes the personal information we collect, how we use it, who we share it with and what options are available to customers to control what information is stored. It also describes how we safeguard personal data, how long we hold it for, how customers can contact us about privacy and how to exercise legal rights.

Our website address is www.naturalearth.co.uk. Natural Earth is the sole owner of any information collected on www.naturalearth.co.uk. We do not pass on any personal information to third parties.

The Information We Collect From You When You Use Our Website And How We Use It

To set up an account, we ask for personal information from users so that it can be personalised with their preferred options and requirements.

To Set Up an Account We Ask For

Personal details – Name, phone number, address and email address
Card payment details
Other data to personalise your account

This information is used to, provide products and services to customers, process orders, manage accounts and respond to your enquiries.

We are constantly developing existing and new products and looking to improve them for our customers as well. We may ask for further information via surveys and feedback to improve our products, as well as enhance our services, communications and website for our customers. Any information provided by our customers is treated as confidential and we will protect that information to ensure it is not disclosed to other websites or businesses unless directly authorised by the customer.

Customers and users need to opt into our mailing list system and can un-subscribe from it at any time.

All credit/debit card holders automatically have validation checks and authorisation by their card issuer.

If a card payment is refused and the payment to us is not authorised, we cannot be held liable for any delay or non-delivery.

We do not store any credit card details or have access to any personal information in the process of authorising your credit card. Our credit card processors will only inform us your Credit Card was either authorised or not authorised.

Your Personal Data And Comments Collected and Its Use

Site visitor comments go through an automated spam detection system for checking. Where comments are collected on the site the comments and visitor’s IP address and browser user agent information are collected to assist in monitoring.

Personal Data We Share

We do not share, sell or lease your personal data to any third parties unless with your consent or we have been requested to by law in response to requests by government bodies, or to exercise or defend our legal rights, when disclosures are necessary or appropriate to prevent harm or financial loss, or due to illegal activity, or in the event we sell or transfer all or a portion of our business or assets.

How Long We Retain Data

When you register on our website you create a unique personal account to enable you to use our website. This personal information is stored in the user profile. You can view, edit or delete any personal information held at any time. We retain personal data about you as long as it is needed for the purposes for which we obtained it. If required to enable continued use of the website, it will be retained for a longer period than it was originally obtained for.

How We Protect Your Personal Data

We protect personal data we obtain through our website against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use by sophisticated security measures provided by our web server platform.

Links To Third Party Websites

Our Website may provide links to other websites that are not connected to the Natural Earth website that may be operated by companies not affiliated with Natural Earth. These companies will have their own data protection policies. We are not responsible for the data protection of other Websites including their use of cookies and the data they may collect or use.

Cookies

Our website uses cookies and we will ask you to consent to our use of cookies when you first visit our website.

A cookie is a file containing an identifier which is a string of letters and numbers that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie will be stored by a web browser and will remain valid until its expiry date, unless deleted by the user before the expiry date. A session cookie will expire when the web browser is closed. Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

We use cookies to identify you when you visit our website and navigate our website and to determine if you are logged into our website. We use cookies to service your shopping cart when you use our website. We use cookies to store information about your preferences and to improve your customer experience. We use cookies for security measures to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services. We use cookies to help us to analyse the use and performance of our website and services. We use cookies to store your preferences in relation to the use of our website.

Most browsers allow you to block cookies and to delete cookies. Blocking all cookies will have a negative impact upon the usability of our website and if you block cookies, you will not be able to use all the features on our website.

Your Rights

Our website offers options about the personal data we obtain about our customers to update preferences, correct information, limit the communications received from us or submit requests. Customers may withdraw any consent previously provided or prevent at any time the processing of personal information on legitimate grounds and these preferences will be updated. To protect privacy and maintain security, we may need to verify customer identity before granting access to personal information. Customers may be charged before we provide copies of any personal information that we hold.

The UK Organisation That Protects Your Data and Its Use

The Information Commissioner’s Office (ICO) is the UK’s independent authority set up to uphold information rights. Natural Earths ICO registration number is ICO: 00017780398

We may up-date our Website Privacy Policy at any time due to changes in personal data practices and any changes or amendments will be posted on this page.

How to Contact Us

To exercise your customer rights for our Website Privacy Policy please email us at customerservices@naturalearth.co.uk